Raves & Rants
Customer service tracking platform
Raves & Rants lets users provide customer service feedback to companies in exchange for coupons and rewards. It offers a simple way for users to share their experiences and earn incentives, while helping companies improve their services.
In-app point system
Consumer promotions
Early access reward system
Add Transactions
In the Raves & Rants mobile app, customers can submit details about their transactions, including branch location, date, amount spent, and a photo of the receipt. After entering these details, they can submit a “R&R” to review the customer service experience.
This feature offers a simple, user-friendly way for customers to provide feedback, ensuring that their opinions are heard while also creating a direct connection between their experience and potential rewards.
Earn Points from Surveys
In the Raves & Rants app, after submitting a transaction, customers can complete a “R&R” and a survey. These surveys ask questions about staff helpfulness and the overall customer experience.
Once users answer all questions, they earn in-app points as a reward for their participation.
This feature motivates users to provide valuable feedback while creating a positive experience by offering immediate rewards, encouraging continued engagement with the app.
Receive Rewards for Points
Once customers submit surveys and R&Rs, they accumulate in-app points. These points can be spent on coupons and promotions offered by companies registered on the app.
This system creates a sense of reward and encourages frequent feedback from users, while offering tangible benefits like discounts. By exchanging points for real-world perks, users feel valued, which enhances their motivation to continue participating in surveys and reviews. The mutually beneficial system encourages consistent interaction on both sides.
