Raves & Rants
Customer service tracking platform
Raves & Rants allows users to provide valuable customer service feedback to companies in exchange for coupons and rewards. By sharing their experiences, users help companies improve their services while earning incentives: an intuitive platform for meaningful feedback and rewards.
Business analytics
Survey publication
Customer feedback
Branch Data & Management
Business owners can log into the Raves & Rants web app and access analytics for their branch locations. They can view employee satisfaction scores, which range from 1.0 to 3.0, along with a total count of survey completions and views. A graph shows the branch’s average satisfaction score over time, helping owners track employee performance and overall customer feedback. This feature promotes accountability and improvement by providing clear, actionable data to optimize customer service and employee engagement.
Promo Data & Management
Business owners can use the promo data and management feature on the Raves & Rants web app to create and remove promotions displayed to customers.
This feature also tracks how many customers use each promotion, offering insights into the effectiveness of their marketing efforts.
By providing real-time data on promotion engagement, business owners can make informed decisions to optimize their offers, driving customer interaction and boosting satisfaction.
Survey Creation And Data
Business owners can create and activate customer surveys through the Raves & Rants web app, which are then completed by users on the mobile app.
Owners can customize new surveys and view customer submissions, gaining valuable feedback on their services.
This feature empowers business owners to continuously improve customer satisfaction by addressing pain points and refining their service offerings based on direct user input
